Specialty Veterinary Clinical Manager

About the role

The Specialty Veterinary Clinical Manager (Neurology and Ophthalmology) position at MedVet is a management role reporting directly to the Hospital Director. This role is responsible for developing and maintaining a team of engaged and empowered team members to provide exceptional service to patients, clients, and referral partners. The Clinical Manager collaborates with the Hospital Director and Medical Director to promote a culture of collaboration, foster career development, and cultivate inclusivity.

Responsibilities

• Ensure the department’s healthcare team has the resources and tools needed to deliver the MedVet Experience
• Coach team members on fundamentals of process improvement, ensuring the department is operating in an efficient and sustainable manner
• Collaborate with other departments
• Develop, monitor, and adjust schedules according to workflow to maximize efficiency
• Make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
• Manage and influence department financial decisions and health
• Effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
• Provide a comprehensive clinical onboarding training schedule for all team members
• Provide ongoing and continuous performance feedback, instruction, and follow up to team members as part of a healthy Employee Experience
• Negotiate and mediate conflict in partnership with the HR Partner
• Perform initial screening of client and referral partner concerns, and collaborate with the hospital dyad to resolve
• Provide written performance feedback and a development plan annually for each member of their healthcare team
• Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)

Requirements

• A minimum of three years of experience in a management or leadership role
• Experience in veterinary medicine is required for this position
• Average of equivalent college level courses and experience preferred for an associate degree
• Excellent interpersonal, customer service, and communication skills
• Excellent organizational skills and the ability to multi-task
• Capability to work well in a fast-paced environment
• Ability to prioritize duties and responsibilities to meet deadlines
• Highly professional and able to work with people on all levels of the organization
• Standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
• Flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage

Qualifications

• Associate degree or a combination of equivalent college level courses and experience preferred
• Standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
• Flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage

Skills

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Benefits

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Pay

Salary range: $80,000 - $120,000 per year, commensurate with experience

Schedule

Split time between clinical and administrative duties with a minimum of 50% of the time spent on administrative tasks (this varies depending on the hospital/department size, number of direct reports, and staffing needs)