Specialty Services Technician

About the role

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team.

Schedule and travel

This is a field service role with very frequent travel (75%), most of which is in a company van that the Technician keeps at home. The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs. This is a safety sensitive position.

Responsibilities

• Act as first point of contact to drive Customer satisfaction through proactive, professional communication and expedient issue resolution.
• Communicate effectively and proactively with Customers on preventative cleaning needs, scheduling, and equipment details (arrival, service status, completion, next steps).
• Establish and maintain rapport with the Customer and other key decision makers to promote Sterilizer services.
• Perform sterilizer cleaning functions including changing required chemical ingredients; adjusting chemical levels; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.
• Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory and adhere to all coverage and service standards.
• Troubleshoot and consult proper contacts for any observed issues with equipment and systems components.
• Utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.
• Responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

Requirements

• High School Diploma or GED.
• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.).
• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.
• Valid driver’s license.
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight.
• Demonstrated proficiency with basic computer skills and smart phone use.
• Excellent interpersonal and Customer communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently without supervision.

Benefits

• Competitive Salary + OT + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay

Pay range for this opportunity is $46,962.50 – $60,775.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.