Specialty Services RN Supervisor

Supervisor Duties and Responsibilities

• Provides feedback for orientation and annual performance appraisals and clinical competency assessment.
• Ensures a high level of performance standards and achievement to meet organizational needs and business goals.
• Provides development opportunities for staff to broaden and enhance skills and abilities.
• Administers organization policies and procedures.
• Ensures compliance with safety policies and good housekeeping.
• Covers initial training of new employees and ongoing training as required.
• Promotes an environment that fosters teamwork and commitment to satisfy customer requirements.
• Develops ongoing competency assessment and opportunities to engage employees with ongoing education opportunities.
• Participates in process improvement projects for the unit, utilizing Management Daily Improvement techniques, LEAN techniques, and ownership in the process with the manager.

General Duties

• Responsible for the staff scheduling, staff development and ongoing education across specialty services.
• Formulates a teaching plan based upon the identified learning needs of staff and evaluates the effectiveness of their learning.
• Maintains a good working relationship both within the department and with other departments.
• Provides general direction to department staff for daily operations, staffing, clinical activities, huddles, safety, and quality matters.
• Aids in the development of performance improvement/LEAN activities.
• Educates staff on the PI process.
• Participates in PI data collection, indicator development, and evaluation criteria.
• Maintains appropriate quality control programs.
• Participates in the development, implementation, review, and revision of departmental policies and procedures.
• Ensures all rules and regulations are observed by employees, to include overall corporate compliance and compliance with regulatory standards.
• Participates in safety reporting, root cause analysis of safety events and logging into RL Solutions.
• Implements and monitors adherence to evidence-based clinical nursing practice consistent with nursing research, organizational, and national practice standards.
• Identifies gaps and collaborates with manager to initiate strategies to improve patient care, patient satisfaction, and employee satisfaction.
• Sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Supports orientation and in-service training activities for nursing, ensuring compliance with annual educational, safety, and regulatory requirements consistent with hospital policy and procedures.
• Will provide direct and indirect patient care in the department setting when patient census and staffing require.
• Plans coverage for sick calls and staffing units in coordination with the manager.

Professional Practice

• Adheres to organizational policies and procedures.
• Adheres to professional guidelines for practice such as defined by the Wyoming State Board of Nursing, the American Nurses Association, ANA and any department-specific organization.
• Collaborates with other departments in a professional manner as needed to provide patient-centered care.
• Demonstrates effective communication, conflict resolution, team building, and leadership skills.
• Complies with Sheridan Memorial Hospital’s Kindness First Service Standards.
• Participates in updating and upholding standards of practice and be a role model to others for maintaining standards of care.

Quality

• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Able to perform a head-to-toe assessment on all patients and reassessments as per policy and specific to unit age specific populations.
• Able to formulate and revise an individualized plan of care as indicated by the patient’s response to treatment.
• Evaluates the overall daily plan for effectiveness.
• Able to adequately assess and reassess pain.
• Utilizes appropriate pain management techniques, including nonpharmacological techniques.
• Includes the patient and family in all aspects of pain management through ongoing education about pain, assessment, treatment and common barriers to adequate management.
• Documentation meets current standards and policies.
• Demonstrates ability to perform treatments and provide services within the scope of practice.
• Communicates appropriately and clearly with all health care team members.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Provides care appropriate to the disease condition and age of the patient.
• Demonstrates an ability to assist physicians with procedures and performs services requiring technical and manual skills.
• Reports significant events such as near misses, adverse events, patient/family complaints, and any situation that affects the safe delivery of patient-centered care in a timely manner.
• Ensures that all infection control precautions and procedures are followed in the department.

Service

• Treats patients and their families with respect and dignity.
• Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual needs of patients and their families.
• Functions as liaison between the patient/family, physicians, other healthcare providers and administration.
• Interacts professionally with the patient/family and involves the patient/family in the formation of the plan of care.
• Identifies and addresses psychosocial needs of patients and family; communicates with the social service/discharge planner regarding both in-hospital and post-discharge needs.
• Demonstrates an ability to be flexible, organized and function well under stressful situations.
• Communicates clearly and effectively, both verbal and written.
• Establishes and maintains collaborative relationships.
• Possesses professional communication skills, both verbal and written.
• Possesses a basic understanding of finance and budget planning.
• Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment.
• Exposure to odorous chemicals / specimens and Latex products.