Specialty Services Coordinator (2026-0967)

About the Role

The Specialty Services Coordinator is responsible for scheduling and coordinating services for patients across multiple hospital-based specialty services, providers, and clinic services. This role also handles pre-registration, insurance verification, estimate creation, and collection of payments over the phone, using both inbound and outbound call handling. Additionally, the coordinator serves as a backup for in-person check-in and MyChart requests.

Responsibilities

• Schedule and coordinate services for patients in multiple hospital-based specialty services and providers.
• Handle pre-registration, insurance verification, estimate creation, and collection of payments over the phone.
• Manage inbound and outbound calls, as well as in-person check-in and MyChart requests as a backup.
• Confirm referrals for completeness and accuracy, gather necessary scheduling information using EPIC, and ensure timely throughput.
• Coordinate complex scheduling, including prerequisites like labs, films, and medical history, and ensure appropriate clinical resources are available.
• Request additional information from referring offices as needed for accurate scheduling and reimbursement.
• Utilize referral work queues to identify patients with active/authorized referrals and complete the scheduling process.
• Verify insurance coverage and inform patients of benefit limitations if out of network.
• Generate patient estimates and follow Point of Service Collection (POS) Guidelines to determine patient liability.
• Accept payments on accounts with Patient Financial Responsibility (PFR) and outstanding balances, document in HIS, and provide receipts.
• Ensure financial clearance criteria are met before services; refer to Financial Assistance (FA) or management if unable to clear.
• Complete MyChart scheduling processes for appointment requests and direct scheduled appointments.
• Organize and prioritize work according to department standard workflows.
• Receive, distribute, and respond to emails, voicemails, Inbasket messages, and in-person requests.
• Meet productivity, POS collections, and financial clearance targets.
• Monitor office supplies and equipment, and keep responsible parties updated.

Requirements

• High School Graduate or equivalent (G.E.D.) required.
• Minimum 1 year of front office experience in a physician office or hospital access department, including scheduling, registering, using multi-line phone systems, and Electronic Medical Record systems.
• Experience working with multiple software programs simultaneously in a Windows-based environment.
• Excellent communication skills, including verbal, written, and listening.
• Excellent customer service skills.
• Knowledge of medical terminology and abbreviations, with the ability to spell and understand commonly used terms.

Qualifications

• Ability to function effectively and interact positively with patients, peers, and providers.
• Ability to access, analyze, apply, and adhere to departmental protocols, policies, and guidelines.
• Ability to provide clear verbal and written instructions.
• Demonstrated understanding and adherence to compliance standards.
• Ability to communicate effectively in verbal and written form, actively listen, and determine appropriate actions based on customer needs.
• Ability to maintain a calm and professional demeanor, interact tactfully, and show empathy.
• Ability to work effectively with individuals of all age groups, considering their physical and emotional development.
• Ability to analyze and solve complex problems, often requiring research and creative solutions, while on the phone with patients.
• Ability to document per procedural template requirements, gather pertinent information, and enter data into the computer while talking with callers.
• Proficiency in using third-party payer/insurance portals to identify insurance coverage and eligibility, with detailed knowledge of insurance providers and their authorization processes.
• Ability to multitask in a fast-paced environment with frequent interruptions, utilizing multiple monitors, scanning, electronic faxing, Electronic Medical Records, telephone software systems, and Microsoft Office Programs.
• Ability to meet or exceed department performance standards for Registration Quality, Productivity, and Collections.
• Strong grammar, spelling, and communication skills.

Physical/Mental Demands and Working Conditions

• Must be able to stand or sit for extended periods.
• Must be able to withstand repetitive keyboarding motions for extended periods.
• Must be able to lift supplies and/or documents up to 10 lbs.
• Must be able to push patients in wheelchairs from the admitting department to the patient care area.

Location: Breast Center Renton, WA

Department: Breast Health Center

Shift: Days

Type: Full Time

FTE: 1

Salary Range: $24.92 - $41.65/hrly, DOE