Specialty Services Coordinator (2026-0894)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content from job description. We have: - Job Title: Specialty Services Coordinator (not to be used as heading) - Req, Location, Department, Shift, Type, FTE, Hours, City State, Category, Salary Range: Min $24.92 - Max 41.65/hrly. DOE (so Pay info present) - Job Description: includes overview, responsibilities, prerequisites, qualifications, etc. We need to produce sections: - About the role: could be job overview (JOB OVERVIEW). Provide prose. - Responsibilities: list of duties (Performance Responsibilities, etc.) Use

• . - Requirements: prerequisites (High School Graduate, 1-year front office experience, etc.) Could be under Requirements. - Qualifications: maybe separate from Requirements? The posting has "Prerequisites" and "Qualifications" sections. Could combine? But we need separate sections if content exists. We have both Prerequisites and Qualifications. Could map Prerequisites to Requirements, Qualifications to Qualifications. - Skills: maybe list of skills (computer experience, communication, etc.) Could be under Skills. - Benefits: Not mentioned. No benefits info. So omit Benefits. - Pay: Salary Range present. So include Pay section with that info. - Schedule: Work Hours: As assigned (but that's vague). The instruction says: never create Schedule section unless posting actually states them. It states "Work Hours: As assigned". That's not specific; it's generic. Might be considered not specific enough? It says "As assigned". That's still a statement but not specific schedule like "Monday-Friday 8am-5pm". The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD"). "As assigned" is similar to "varies"? It's not a specific schedule; it's placeholder. Likely we should omit Schedule section. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay. Now extract content. About the role: JOB OVERVIEW paragraph. Responsibilities: list of duties from Performance Responsibilities and other parts. We'll need to capture bullet points. Let's parse responsibilities from text: - Scheduling and coordinating services for patients in multiple hospital-based specialty services and providers, as well as clinic services, pre-registration, insurance verification, estimate creation, collection of payments over the phone, using inbound and outbound call handling, as well as a backup for in-person check in and MyChart requests. - Responsible For Scheduling And Coordination Of Multiple Providers Schedules, Including But Not Limited To Radiologist, Nursing, Anesthesia, Etc., Registration, Insurance Verification, Estimate Creation, Collection Of Point Of Service Payments For Services Supported By Their Department, This Includes: - Complex scheduling coordination services for multiple hospital and clinic services supported by department. - Confirms referrals received for services are complete and accurate. - Uses EPIC to gather necessary scheduling information such as patient acuity using snap board to view scheduling regimens, referral and patient WQ's or ancillary orders to ensure timely throughput. - Proficient in complex scheduling; requiring coordination of multiple resources external to EPIC, i.e. ensuring pre-requisites are completed (such as labs, films and medical history), appropriate clinical resources are available. - Coordinates requests for additional information from referring offices as required for complete and accurate scheduling and reimbursement. - Utilizes protocols to identify when escalation is needed based on the symptoms that patients report when calling. - Outbound Dialing For Referral Work Queues: Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. - Schedules per department protocols - Updates the referral in alignment with the defined workflow. - Confirms services provided at Valley will be covered by patient's insurance and if we are out of network, informs patient benefit limitations. - Generates patient estimates and follows Point of Service Collection (POS) Guidelines to determine patient liability on or before time of service. - Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. - Prior to services, confirms the account meets financial clearance criteria, if unable to financially clear the account, refers to FA or management for assistance. - Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. - Utilizes patient and referral WQ's to ensure accounts are actively worked and documentation is complete. - Schedules per department protocols - Responsible for organizing and prioritizing work as outlined in department standard workflows. - Receives, distributes, and responds to email, volte, Inbasket messages, and in-persons requests. - Meet defined targets for productivity, POS collections and financial clearance. - Receives, distributes, and responds to mail for work area, including checking referral WQ's, Aspect, Epic Inbasket and faxes according to department standards. - Monitor office supplies and equipment, keeping person responsible for ordering updated. - Other duties as assigned. We need to deduplicate repeated lines (e.g., "Schedules per department protocols" appears twice). We'll keep unique. Now Requirements (Prerequisites): - High School Graduate or equivalent (G.E.D.) required. - Minimum 1-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. - Computer experience in a windows-based environment. - Excellent communication skills including verbal, written, and listening. - Excellent customer service skills. - Knowledge of medical terminology and abbreviations. - Ability to spell and understand commonly used terms, preferred. Qualifications (list many): - Ability to function effectively and interact positively with patients, peers and providers always. - Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. - Ability to provide verbal and written instructions. - Demonstrates understanding and adherence to compliance standards. - Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: Ability to communicate effectively in verbal and written form. - Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer's needs. - Ability to maintain a calm and professional demeanor during every interaction. - Ability to interact tactfully and show empathy. - Ability to communicate and work effectively with the physical and emotional development of all age groups. - Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. - Ability to document per procedural template requirements, gather pertinent information and enter data into computer while talking with callers. - Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility; detailed knowledge of insurance providers, their portals and their expectations for authorization approval for referral services/appointments. - Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent - Ability to organize and prioritize work. - Ability to multitask while successfully utilizing varying computer tools and software packages, including: - Utilize multiple monitors in facilitation of workflow management. - Scanning and electronic faxing capabilities - Electronic Medical Records - Telephone software systems - Microsoft Office Programs - Ability to successfully navigate and utilize the Microsoft office suite programs. - Ability to work in a fast-paced environment while handling a high volume of inbound calls. - Ability to meet or exceed department performance standards for Registration Quality, Productivity and Collections. - Ability to speak, spell and utilize appropriate grammar and sentence structure. We can combine overlapping items; but we need to preserve all substantive info, not invent or summarize away detail. We can list them as bullet points; duplicates may appear but we should avoid duplication? The rule: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines". So we should remove duplicated lines. There's duplication between prerequisites and qualifications (e.g., excellent communication skills appears both). We'll deduplicate. Skills: maybe we can extract computer skills etc. But we already have many skill-like items in qualifications. Could create Skills section for technical skills: computer experience, windows-based, EPIC, multiple monitors, scanning/e-fax, EMR, telephone software, Microsoft Office, etc. However we risk duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine skills into Qualifications or Requirements. But we need to include a Skills section only if posting has real specific content for it. The posting does have skill-related content (computer experience, etc.). Could create Skills section with those. But we already have Qualifications covering many abilities. Might be okay to have Skills separate for technical skills. Let's decide: We'll have sections: - About the role (overview) - Responsibilities (list) - Requirements (prerequisites) - Qualifications (abilities) - Skills (technical/computer skills) - Pay (salary range) We must ensure not to repeat same content across sections. We'll try to allocate distinct content. About the role: JOB OVERVIEW paragraph. Requirements: prerequisites (education, experience, basic skills). Qualifications: abilities (soft skills, customer service, problem solving, etc.) Skills: technical skills (computer experience, windows-based, EPIC, multiple monitors, scanning/e-fax, EMR, telephone software, Microsoft Office, etc.) Pay: salary range. Now we need to extract distinct items. Let's list prerequisites (unique): - High School Graduate or equivalent (G.E.D.) required. - Minimum 1-year front office experience in a physician office or hospital access department; scheduling, registering, using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. - Computer experience in a windows-based environment. - Excellent communication skills including verbal, written, and listening. - Excellent customer service skills. - Knowledge of medical terminology and abbreviations. - Ability to spell and understand commonly used terms, preferred. Now qualifications (abilities) distinct from above (avoid repeating communication, customer service). We'll list: - Ability to function effectively and interact positively with patients, peers and providers always. - Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. - Ability to provide verbal and written instructions. - Demonstrates understanding and adherence to compliance standards. - Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the customer's needs. - Ability to maintain a calm and professional demeanor during every interaction. - Ability to interact tactfully and show empathy. - Ability to communicate and work effectively with the physical and emotional development of all age groups. - Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. - Ability to document per procedural template requirements, gather pertinent information and enter data into computer while talking with callers. - Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility; detailed knowledge of insurance providers, their portals and their expectations for authorization approval for referral services/appointments. - Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent. - Ability to organize and prioritize work. - Ability to multitask while successfully utilizing varying computer tools and software packages. - Ability to work in a fast-paced environment while handling a high volume of inbound calls. - Ability to meet or exceed department performance standards for Registration Quality, Productivity and Collections. - Ability to speak, spell and utilize appropriate grammar and sentence structure. Note: Some of these overlap with prerequisites (communication, customer service). We'll keep them if not duplicated exactly. But we already have communication and customer service in prerequisites; we could omit duplicates in qualifications. However the qualifications list includes "Ability to communicate effectively in verbal and written form." which