Specialty Services Coordinator (2026-0889)

About the role

The Specialty Services Coordinator position is responsible for scheduling and coordinating services for patients in multiple hospital-based specialty services and providers, as well as clinic services, pre-registration, insurance verification, estimate creation, collection of payments over the phone, using inbound and outbound call handling, and serving as a backup for in-person check‑in and MyChart requests.

Responsibilities

• Schedule and coordinate services for patients in multiple hospital‑based specialty services and providers, as well as clinic services.
• Perform pre‑registration.
• Conduct insurance verification.
• Create estimates.
• Collect payments over the phone.
• Handle inbound and outbound calls.
• Provide backup for in‑person check‑in and MyChart requests.
• Schedule and coordinate multiple providers’ schedules (e.g., Radiologist, Nursing, Anesthesia).
• Perform registration.
• Generate point‑of‑service payments for services supported by the department.
• Execute complex scheduling coordination for multiple hospital and clinic services.
• Confirm referrals are complete and accurate.
• Use EPIC to gather scheduling information (patient acuity via snap board, referral and patient WQ’s or ancillary orders) to ensure timely throughput.
• Coordinate multiple resources external to EPIC (labs, films, medical history, clinical resources) to ensure prerequisites are met.
• Coordinate requests for additional information from referring offices for accurate scheduling and reimbursement.
• Utilize protocols to identify when escalation is needed based on patient‑