Specialty Scheduling Coordinator (Oncology)
Assists specialty patients, family, and health care providers within the specialty service line with all scheduling and appointment coordination needs. Includes initial evaluations, consult visits, follow-up visits, pre- and post-visit evaluations, and specialty-specific procedures. Processes internal and external referrals and coordinates care/information with the care team and/or administration.
Responsibilities
- Coordinates care/information with care team and/or patient.
- Completes intake with as much data/facts/information as possible to assure appropriate registration and scheduling; obtains insurance coverage to enable collecting expected payment.
- Collaborates with multiple supervisors, managers, operations directors, and service line leaders to maintain knowledge of, and comply with, all relevant laws, regulations, policies, procedures, and standards.
- Works closely and effectively with clinic team and various departments to ensure patients are scheduled appropriately, in the correct timeframe, and have a seamless experience.
- Contacts providers and care team regarding urgent issues that need to be addressed in a timely manner.
- Creates and maintains documentation of scheduling and/or referral process in Epic for Care Team and providers to view.
Requirements
- 1 year experience in patient scheduling and registration in a healthcare setting.
- 2 years of customer service experience.
Schedule
40 hours/week, Monday - Friday, 8:00 AM - 4:30 PM (remote, MN residents only).
Benefits
Fairview offers a generous benefit package including:
- Medical, dental, and vision plans.
- Life insurance, short-term and long-term disability insurance.
- Paid time off (PTO) and Sick and Safe Time.
- Tuition reimbursement.
- Retirement benefits.
- Early access to earned wages.
Additional information: https://www.fairview.org/careers/benefits/noncontract
Pay
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, the organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If eligible, a sign-on bonus may be offered based on the approved program at the time of the offer.