Specialty Scheduler - Gastroenterology

How You’ll Help

Transform Healthcare

This is Carilion Clinic... An organization where innovation happens, collaboration is expected, and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

About the Role

Manage multiple providers' surgery schedules. Prepare surgery packets for physicians to take to surgical facilities. Deliver the best in customer service and patient care. Accurately and efficiently communicate patient information as directed and provide information regarding patient to appropriate as necessary. Demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.

Responsibilities

• Communicate with providers and team members regarding appointments and surgery information on specific patients.
• Work with interdisciplinary teams on a daily basis to coordinate the patient's surgical care.
• Perform patient interviews to assess pre-operative needs based on anesthesia and physician-specific guidelines.
• Answer telephone calls, screen calls, take messages and provide information to patients and others in a timely fashion.
• Coordinate pre-/post-surgical care for patients including but not limited to: Pre-operative appointments (lab work, medical clearance, History and Physicals, etc.), education classes, and post-operative care.
• Notify patients of all surgery-related appointments in writing. Document in patient medical record.
• Ensure proper equipment is available for surgery by contacting surgical reps, material management and case documentation.
• Manage the usage of assigned block time and communicate with other surgery schedulers to identify and release or utilize open time.
• Implement appropriate actions related to cancellations.
• Maintain OR Utilization report for Carilion Clinic operating facilities, ambulatory surgery centers and other surgical facilities utilized by physicians.
• Document surgery or procedural information on individual physician calendars in e-mail system or as preferred by physicians.
• Update demographics as needed.
• Absorb authorization or work with the authorization team to ensure pre-certification is completed.
• Communicate with Financial Counselors regarding any surgeries as it applies to the process.

Requirements

Education: High School diploma or equivalent education required. Experience: N/A Licensure, Certification, and/or Registration: N/A Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

Qualifications

Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

Skills

Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

Benefits

Comprehensive Medical, Dental, & Vision Benefits

Employer Funded Pension Plan, vested after five years (Voluntary 403B)

Paid Time Off (accrued from day one)

Onsite fitness studios and discounts to our Carilion Wellness centers

Access to our health and wellness app, Personify Health

Discounts on childcare

Continued education and training

Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.

Pay

$18.70 - $26.18

Schedule

Day/Evening