Surgery Scheduler Gastroenterology

Location: 14416 W Meeker Blvd, Bldg C, Ste 202, Sun City West, AZ 85375 | Department: C/P-SCW Gastroenterology Clinic | Shift: Day (8:30 am–5:00 pm) | Category: Administrative Services

About the role

As a Surgery Scheduler at Banner Medical Group, you will coordinate and manage patient procedure schedules for a team of three providers and four nurse practitioners, ensuring high‑quality customer service and operational efficiency. This position handles scheduling for surgical, cardiovascular, and obstetrical procedures using a computerized system, enters patient charges and orders, compiles statistical reports, and serves as a liaison among patients, physicians, nursing units, and staff.

Responsibilities

• Coordinate case times for elective, urgent, and emergent surgeries, cardiovascular, and obstetrical procedures in a computerized scheduling system
• Verify and review physician privilege status prior to scheduling; interface with the medical staff office to maintain current privilege logs and confidentiality
• Acquire and maintain physician preference information and staff rosters
• Obtain authorization numbers, histories and physicals, and lab results; verify they are current
• Order previous medical records for the day of the procedure when necessary
• Type and print physician orders for multiple physicians and departments
• Schedule and maintain physician block time and block time releases
• Enter physician orders for lab, blood bank, medical imaging, and cardiology
• Enter diagnostic test results, patient registration information, and patient charges
• Compile data and prepare statistical reports for management
• Conduct charge management audits; reconcile charge packet information; identify and correct missed or incorrect charges
• Act as receptionist: answer phones, relay messages, greet and direct patients, visitors, physicians, and families; answer policy and procedure questions
• Serve as liaison among nursing units, physicians, and staff to relay patient data
• Screen requests for patient information and refer to appropriate staff
• Record and type minutes of staff meetings when required
• Prepare and distribute monthly staff call rosters
• Enter facility work orders and supply orders; request repairs/maintenance for business machines
• Arrange pickup and delivery of instruments and equipment; complete all necessary paperwork

Requirements

• High school diploma/GED or equivalent working knowledge
• Two years of medical clerical experience, preferably in hospital central scheduling or physician office scheduling
• Knowledge of medical terminology
• Knowledge of payor contract terms and processes
• Excellent organizational skills and effective human relations/communication skills
• Effective teamwork skills; ability to meet deadlines and productivity standards
• Proficiency with word processing and spreadsheet software
• Ability to use computerized scheduling systems
• Ability to maintain accurate statistical records, gather data, and produce reports
• Ability to work with minimal supervision, under stressful situations, set priorities, and maintain highly confidential information

Preferred qualifications

• Additional related education and/or experience

Schedule

Full‑time, day shift: Monday–Friday, 8:30 am–5:00 pm.