Specialty Pharmacy Technician - Patient Liaison

About the role

As the primary point of contact for specialty pharmacy patients, you’ll support medication access, adherence, and care coordination in a fast-paced, patient-centered environment.

Responsibilities

• Coordinate refills, delivery, and medication access
• Support insurance navigation and copay assistance programs
• Maintain and improve medication adherence
• Communicate with pharmacists, providers, and clinic teams
• Resolve patient, insurance, and access challenges efficiently

Qualifications & Skills

• Required:
• Registered Pharmacy Technician (state licensure required)
• High School Diploma or GED
• 2–5 years of pharmacy technician experience
• Preferred:
• CPhT (PTCB certification)
• 5–8 years of experience
• Background in specialty pharmacy, patient support, or medication adherence programs

Core Skills

• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word)
• Solid organizational and administrative abilities
• Ability to work independently and learn new systems quickly

Traits We Value

• Detail-oriented, organized, and dependable
• High integrity and strong judgment
• Empathetic communicator with a patient-first mindset
• Team-oriented with ability to handle confidential information

Specialty Experience (Preferred)

• Supporting patients in transplant
• Supporting patients in Hepatitis C
• Supporting patients in Infectious Disease (including HIV)
• Supporting patients in Oncology

Compensation & Transparency

Salary: $50,000 – $65,000 + bonus

The actual salary will depend on experience, location, and other factors permitted by law.