Specialty Pharmacy Liaison

About the role

The role is a key member of our specialty pharmacy services and works closely with patients, ECU Health specialty clinical pharmacists, and regional clinic teams to improve patient outcomes by assisting with processing, filling, and delivery of their medications.

The Liaison leads and has primary responsibility for receiving referrals, verifying patient demographics and medication coverage in the database, initiating and obtaining prior authorization requests, facilitating patient assistance, appeals, peer reviews, and co-pay assistance. The Liaison also ensures communication with specialty patients and the referral source and serves as a specialist for outpatient pharmacies with prescriptions requiring prior authorization, patient assistance, appeals, and co-pay assistance.

This position assists with developing content and sharing it with provider offices regarding clinical services and provides pertinent metrics related to prior authorization and patient funding success rates. The Liaison completes all daily, weekly, and monthly required documentation for data collection and analysis to support regulatory accreditation requirements. This role serves as the main point of contact to facilitate communication between the Pharmacy and specialty departments.

Performs other duties as necessary for the effective daily pharmacy operations and assists in a range of supportive duties consistent with the goals, policies, and procedures of the pharmacy. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Responsibilities

• Receive referrals and verify patient demographics and medication coverage in the database.
• Initiate and obtain prior authorization requests, facilitate patient assistance, appeals, peer reviews, and co-pay assistance.
• Serve as a specialist for outpatient pharmacies with prescriptions requiring prior authorization, patient assistance, appeals, and co-pay assistance.
• Ensure communication with specialty patients and the referral source.
• Develop and share content with provider offices regarding clinical services.
• Provide pertinent metrics related to prior authorization and patient funding success rates.
• Complete all daily, weekly, and monthly required documentation for data collection and analysis to support regulatory accreditation requirements.
• Serve as the main point of contact to facilitate communication between the Pharmacy and specialty departments.
• Perform other duties as necessary for effective daily pharmacy operations.
• Maintain outstanding customer service and respectful relationships with all stakeholders.

Requirements

• High-School Diploma or equivalent required.
• Certified Pharmacy Technician (CPhT) in the state of NC required.
• National Certification (PTCB) required.
• 3 or more years of pharmacy experience is required; 1-2 years in Specialty Pharmacy is preferred.

Skills

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Comfortable with technology and ability to adapt to new systems.
• Must be organized and able to work independently.

About ECU Health

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation, and outpatient health services to a 29-county region that is home to more than 1.4 million people.