Specialty Operations Pharmacy Technician
About the Role
The Specialty Operations Pharmacy Technician 2 supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Specialty Operations Pharmacy Technician 2 may contact physicians for prescriptions clarification and may enter prescription orders into the system. Also supports pharmacists and patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which include effective communication with patients and providers. Decisions typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Required Qualifications
- Candidates MUST reside in one of the following states: Arizona, Florida, or Ohio
- Must have an active Pharmacy Technician license with the Board of Pharmacy in the state you reside
- Must be certified by the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA)
- Experience as a Pharmacy Technician or Inbound and/or outbound phone experience
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Proficiency in Microsoft Office applications, including: Outlook, Word and Excel
- Adaptable with the ability to thrive in a fast-paced environment
- Strong written and verbal communication skills
- Strong attention to detail
- Strong data entry
Training Schedule
Virtual training starts on day one of employment and will run for the first few weeks with a schedule of either 8:00 AM to 4:30 PM OR 8:30 AM to 5:00 PM Eastern, Monday - Friday.
Work Schedule
Following training: Monday – Friday 9:00AM – 5:30PM EST.
Preferred Qualifications
- Experience in healthcare
- Call center experience
Interview Process
As part of our hiring process for this opportunity, we will be using technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work at Home Requirements
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Pay
$40,000 - $52,300 per year
Benefits
Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Pharmacy
CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.