Specialty Operations Pharmacist

About the role

The Staff Specialty Operations Pharmacist applies clinical and operational knowledge to ensure effective and compliant processing of specialty medication prescription orders to be mailed to patients' homes and/or provider offices from CenterWell Specialty Pharmacy. You will receive inbound phone calls and talk with providers, patients and teammates to solve clinical and/or escalated issues including drug interactions, therapy regimens and medication stability.

Responsibilities

• Receive inbound phone calls from patients and providers to review prescriptions for accuracy and appropriateness of therapy.
• Check for drug interactions and use resources/guidelines to support decision-making.
• Use problem-solving skills and ability to use resources for professional decision-making.
• Work on assignments that vary and frequently require interpretation and independent determination of the appropriate courses of action while following established guidelines and department procedures.
• Make decisions with minimal direction, occasionally in ambiguous situations and receive guidance where needed.
• Work independently and within a team setting to achieve goals and meet deadlines.
• Maintain a strong work ethic focused on accuracy and productivity in a high-volume environment.

Requirements

• Pharmacy degree from an accredited college of pharmacy (Bachelor of Science or PharmD).
• Active PHARMACIST license from the Arizona, Florida, Ohio, OR Texas State Board of Pharmacy.
• Reside and work full time within Arizona, Florida, Ohio, OR Texas.
• 2 or more years of experience as a pharmacist in a high-volume retail, hospital, specialty or mail order pharmacy practice environment.
• Ability to participate in Federal prescription programs.
• Excellent verbal and written communication skills with ability to communicate effectively within the team and to patients or caregivers.
• Proficient in computers and comfortable troubleshooting technology issues.
• Comprehensive knowledge of Microsoft Office applications, including Word, Excel, Outlook and OneNote.

Preferred Qualifications

• Fluent in Spanish and English.
• Pharmacist Board Certification in Oncology, Specialty, Geriatric, Pharmacotherapy, or Ambulatory.
• Prior experience in a Specialty Pharmacy setting.
• Experience with Pharmacy Benefits Management.
• Previous Commercial, Medicare or Medicaid experience.
• Prior clinical experience in a managed care setting.
• Experience working in a Remote/Work at home setting.

Schedule

• CenterWell Pharmacy hours of operation: Monday–Friday 8:00 a.m.–11:00 p.m. EST and Saturday 8:00 a.m.–6:30 p.m. EST.
• Position shift(s): 10:00 a.m.–6:30 p.m. Eastern Time (EST) or 11:30 a.m.–8:00 p.m. EST (if located in Arizona) and rotating Saturday coverage.
• One or two closing shifts of 2:30 p.m.–11:00 p.m. EST per week.
• Holiday shifts are rotated based on business operational hours and coverage needs.
• Overtime may be available and is communicated by leadership; may be voluntary or mandatory based on business needs.

Pay

$115,200 – $158,400 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.