Specialty Operations Manager

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The primary purpose of this role is to oversee a team of Specialty Operations Consultants and Specialty Operations Sr. Analysts. This role will manage the development and implementation of projects, best practices, and process improvements for an assigned specialty operations client group. This role supports the day-to-day store specialty operations, including sales, service, technology, omni-channel, and store communications.

Responsibilities

• Oversees the development and implementation of store improvement tools and processes, including workload planning and timelines.
• Provides coaching, feedback, and training to direct reports to help with their development and performance.
• Collaborates cross-functionally to understand the needs of the business to effectively deliver projects, best practices, and process improvement initiatives.
• Schedules regular meetings with Specialty Operations Consultants and Specialty Operations Sr. Analysts to deliver field feedback and initiate processes for developing process improvements and recommendations.
• Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
• Provides regular written and verbal communication to Director Specialty Operations and/or assigned client group on initiative updates.
• Identifies and recommends vendors (as needed) to support the design and implementation of store projects, best practices, and process improvements.
• Communicates continuous improvement solutions to Director Specialty Operations and assigned client group.
• Leverages customer-facing technology to improve productivity and efficiency.
• Works directly with key stakeholders to deliver on business needs, often requiring time in the field.

Requirements

• Bachelor’s degree in Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable.
• 6 years of related industry experience (Installation, Repair, or US Home Improvement).
• 6 years of experience in data analytics, performance reporting.
• 1-3 years of experience leading teams and managing direct reports.

Preferred Qualifications

• 6 years of experience in a Store Operations role (with an emphasis in Install and/or Specialty Sales experience).

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. For more information, visit Lowes.com.

Pay

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.