Specialty Loan Operations Specialist II

About the role

We are seeking a bilingual Specialty Loan Operations Specialist II who is fluent in both English & Korean to join our Specialty Lending Center (SLC) team at Open Bank. This role requires strong attention to detail, organizational skills, and proficiency in Microsoft Office applications.

Responsibilities

• Aid the Operations Officer with loan funding activities, collateral tracking, collateral shipment, and post-closing operational tasks.
• Process loan onboarding and maintain accurate loan records in applicable systems.
• Maintain electronic and physical loan and collateral files and ensure documents are properly organized and retained.
• Monitor collateral receipt, exceptions, insurance requirements, and other post-closing conditions and follow up as necessary.
• Aid with loan servicing functions including payment inquiries, payoff requests, and collateral releases.
• Monitor and track tickler items and assist in collecting required borrower documentation.
• Perform operational quality control reviews to ensure system data accuracy and completeness.
• Prepare recurring operational, collateral, and portfolio reports for management review.
• Cookorate with internal departments and third-party vendors regarding loan boarding, collateral custody, insurance, and servicing matters.
• Prepare daily operational reports and perform general ledger (GL) reconciliations.
• Provide exceptional customer service and operational support to lenders and borrowers.
• Support departmental projects and perform other SLC-related duties as assigned.
• Ensure adherence to SLC procedures, bank policies, and all applicable regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration or related field or equivalent work experience required.
• Two (2) to four (4) years of banking, loan operations, loan servicing, or administrative support experience preferred.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Skills

• Proficiency in Microsoft Office applications, particularly Excel and Word.

Benefits & Perks

• Medical, Dental, & Vision Insurance: Open Bank offers these benefits for all full-time employees and their immediate family members.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/