Loan Servicing Specialist II

Overview

United Community is seeking a detail-oriented and highly skilled Loan Servicing Specialist II to support their Loan Operations team.

What You’ll Do

• Perform complex and non-routine administrative tasks requiring significant judgment and discretion in support of a Loan Operations team.
• Gather, interpret, and transcribe complex or non-standard information to ensure loan boarding packages are accurately input into the core system according to bank, regulatory, and investor guidelines.
• Review documents such as loan approval forms, appraisals, title work, insurance, and other collateral-related requirements to ensure proper lien perfection.
• Process complex and non-standard loan boarding requests, conduct Quality Assurance reviews, and complete complex loan research and maintenance requests.
• Absorb and address questions regarding loan booking and loan maintenance requirements from Account Officers.
• Provide exceptional customer service, ensuring timely and accurate responses to internal and external requests.
• Maintain and meet established production and quality metric standards.
• Adhere to all corporate policies and procedures.

Requirements For Success

• College degree preferred.
• Minimum three years of experience in a Loan Operations, Loan Processing, or directly related environment.
• Detailed knowledge of Retail and Commercial loan documentation requirements.
• Knowledge of federal and state regulatory requirements.
• Advanced communication and organizational skills.
• Familiarity with LAS and loan document platforms; proficient in Microsoft Excel and Word.
• Participation in all required compliance training, including Bank Secrecy Act/Anti-Money Laundering training, as well as internal/external trainings, meetings, and conferences.

Conditions of Employment

• Must pass a background & credit check.
• This is a full-time, non-remote position.
• FLSA Status: Non-Exempt.

Pay Range

USD $38,769.00 - USD $57,876.00 /Yr.