Specialty Dental Treatment Coordinator
Position Summary
The Treatment Coordinator serves as an advocate and educator in creating treatment plans for dental care. The role is essential in securing treatment plan acceptance and coordination of financial resources and/or insurance requirements and billing practices. Additionally, this role assists the dentist in greeting patients, scheduling appointments, answering phones, and other office responsibilities as required. The Treatment Coordinator exhibits an efficient, knowledgeable, and positive countenance to every patient experience.
KEY COMPETENCIES
Conduct interview to understand the patient's oral health history, concerns, and objectives
Explain the treatment plan, address patient concerns and answer any questions
Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment
Build trust, and understand the patient's objectives
Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented
Manage and maintain the payment options and policies for patients to uphold the practice's financial integrity
Understand the practice's policy on working with dental benefit plans and be prepared to educate patients on their dental benefits
Bill dental insurance, post payments, and claim estimations as required
Oversee and track dental benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment
Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options
Track patient accounts receivable and outstanding balances to ensure timely payment
Assist in Practice's collections protocol for all outstanding balances
Introduce new patients to the practice by going over health history, explaining the doctor's examination, and describing any other features about the practice that should be highlighted
Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented
Greet and check patients in and out before and after treatment
Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up
Essential Requirements
Previous Front Office Dental experience required
Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
Knowledge and experience with dental treatment plans and insurance requirements preferred
Knowledge of Microsoft office products and other dental/medical practice management software preferred
Ability to demonstrate initiative, dependability and promptness
Ability to manage multiple activities through time management and organizational approach
Ability to work in fast paced environment
Strong written presentation and communication skills
Ability to travel between locations (if applicable)
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
Language and Reasoning Abilities
Accurately create written reports, training presentations, and correspondence
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations