Specialty Consultant - Work Life (Evening Shift)

Description

Leidos Health and Services Group has an opening for a Specialty Consultant - Work Life to work remotely. This is an exciting opportunity to use your experience helping the Military OneSource mission. The Military OneSource Program provides 24/7 support services for military members and their families, similar to a commercial Employee Assistance Program (EAP).

Job Responsibilities

• Provide specialized consultation, education, and referral services related to elder care, work-life resources, adult disability support, and adoption services for military members and their families.
• Deliver personalized, tailored assistance aligned with participants’ unique needs, goals, and circumstances.
• Provide telephonic and secure video-based consultation services in accordance with contract performance requirements.
• Offer subject matter guidance on elder care resources, including long-term care planning and senior support services.
• Provide adoption-related consultation, including guidance on adoption processes, agency information, support groups, and relevant educational resources.
• Aid participants and families in navigating adult disability resources, services, and support systems.
• Deliver work-life consultation services to support daily living needs and quality-of-life improvements for Service members and spouses.
• Assess participant needs, navigate appropriate resources, and resolve complex concerns in alignment with program guidelines.
• Identify high-risk situations, de-escalate with professionalism, and initiate appropriate referrals.
• Document all services provided, follow-up activities, and case closures accurately in accordance with program standards.
• Maintain internal and contractual training requirements.
• Support additional specialty programs if necessary.
• Perform additional duties and special projects as assigned based on business needs.

Required Qualifications

• Bachelor’s degree from an accredited graduate program in a behavioral health-related field such as Social Work, Psychology, Marriage and Family Therapy, or Counseling.
• Experience in at least one specialty area, including elder care, work-life services, adult disability services, or adoption.
• Experience providing consultation and resource navigation in one or more specialty areas, including elder care, adoption services, adult disability support, caregiver resources, or work-life services.
• Strong customer service skills and demonstrated knowledge of call center operations.
• Prioritizing the assessment of participant needs, managing complex or high-risk situations, de-escalating concerns, and providing tailored support solutions.
• Knowledge and understanding of military lifestyle and culture, with the ability to maintain the highest standards of confidentiality, sensitivity, compassion, and professionalism.
• The ability to identify high-risk cases, de-escalate effectively, and make appropriate referrals.
• The ability to work independently in a fast-paced environment, maintain confidentiality, meet performance standards, and support evening or weekend appointments as needed.
• Proficiency in Microsoft Office applications including Word, Outlook, and Excel, as well as web-based research and electronic documentation systems.
• Excellent communication, organizational, and documentation skills with experience delivering telephonic and virtual consultation services.
• Fluency in English.
• U.S. citizenship.
• Ability to successfully pass criminal history, fingerprint background checks, and credential verification.
• Ability to obtain and maintain a public trust clearance.
• Military spouse, veteran, or current National Guard or Reserve member required for certain specialty programs, such as peer-to-peer consultation.
• Proficient in navigating electronic systems, computer programs, and virtual service platforms.
• This position requires a separate, quiet, private, confidential space to work from, as well as having access to your own reliable high-speed internet hard wired to your home (coax or fiber from the Internet Service Provider (ISP) to your home.)

Preferred Qualifications

• Military spouse, military affiliation, and/or experience in the military community is highly desirable.
• Employee assistance program (EAP) experience.
• Fluency in Spanish.