Specialty Care Patient Coordinator

About the role

Avance Care is committed to raising the standard of healthcare . As one of North Carolina’s largest networks of independent primary care practices , we provide comprehensive, patient-centered care that supports the physical, mental, and emotional well-being of every patient we serve. We are seeking a dedicated and organized Specialty Care Patient Coordinator to support the Behavioral Health and Nutrition service lines. This role acts as a critical liaison between behavioral therapists, dietitians, and patients—ensuring seamless communication and a high level of customer service. The ideal candidate thrives in a fast-paced environment and is committed to delivering compassionate, professional care.

Responsibilities

• Coordinate patient flow and scheduling for behavioral therapists and registered dietitians
• Accurately check patients in/out and verify information in the system
• Answer phone calls and electronic communications; relay messages promptly
• Explain insurance benefits, service fees, and organizational policies to patients
• Support online appointment rescheduling and monitor provider waitlists
• Ensure required forms and documentation are completed for in-person and virtual visits
• Provide administrative support for group classes, including some evening sessions
• Post patient payments and manage billing entries
• Maintain patient confidentiality in compliance with HIPAA regulations
• Perform general administrative duties and cover for team members as needed

Requirements

• Strong verbal and written communication skills
• Ability to maintain confidentiality and uphold HIPAA compliance
• Strong computer skills, including proficiency in EMR systems (EPIC strongly preferred) and Microsoft Office
• Excellent attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Effective time management and workload prioritization
• Strong multitasking abilities in a fast-paced environment