Specialty Agent

Responsibilities

• Apply knowledge of the organization, product services, and policies to provide a variety of customer service support through mail, telephone, and direct personal contact
• Oversee and follow up with all IAA branches to ensure requested customer services are completed
• Resolve escalated and challenging buyer and customer questions, complaints, and requests for all IAA branches
• Generate standard reports and design new reports as requested
• Conduct research and provide necessary information for purchasing decisions, including finding resolution on more complex and multi-faceted issues
• Oversee sales of commercial and special lines vehicles and monitor the bidding process to ensure that all auctions are conducted in an ethical manner
• Oversee and assist target customer groups' service needs and requirements
• Review and coordinate storage and cost for handling commercial and special lines vehicles at all IAA branches and remote locations post-sale
• Monitor buyer payment, release and pick up process to ensure IAA required timelines are met
• Perform other duties as assigned

Qualifications

• 1-3 years of related industry with focus on commercial and special line vehicles
• Professional office work environment