Specialized Travel Counselor - VIP

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Work in a high-touch service environment booking travel and accommodation for top clients at Amex GBT. This is a remote role where you’ll collaborate with your team to deliver creative travel solutions and an outstanding service experience.

About the role

If you’re curious, collaborative, and thrive in an environment that values quality of interactions over call volume, this may be the perfect role for you. Manage complex, high-touch travel for VIP, entertainment, sports, and production clients in a remote, team-based setting.

Responsibilities

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients
• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries
• Support production, publicity, and group travel (press junkets, events, non-employee travel)
• Handle specialized requests (upgrades, charters, meet & greet, group seating, excess baggage, logistics)
• Provide proactive, policy-compliant travel recommendations
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues
• Coordinate group and event travel, including reconfirmations and vendor liaison
• Maintain accurate records, direct billing, and assist with T&E reconciliation
• Build strong relationships with clients, coordinators, and suppliers
• Safeguard confidential traveler and talent information

Requirements

• 7+ years of customer service experience, including 5+ years in travel counseling
• Background in VIP, entertainment, production, sports, or specialty travel preferred
• Expertise in Sabre / Power Turbo GDS
• Strong communication, attention to detail, and problem-solving skills
• Advanced knowledge of global travel and routing
• Ability to multitask in fast-paced, evolving environments
• Proficiency in Microsoft Office
• Commitment to delivering exceptional service experiences
• Ability to thrive in a collaborative, remote team environment
• Flexibility to work weekends and/or evenings (Traveler Care unit is a 24/7 operation)

Schedule

This posting is for hours of Monday-Friday 1pm -10pm CT.

Pay

The US national base salary range for this position is from $46,200.00 to $85,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings
• Global INclusion Groups centered around common identities or initiatives