Specialized Travel Counselor - Production

In this role, you’ll join our Specialized Travel Consultants team, delivering high-touch travel solutions for VIP, entertainment, sports, and production clients. Working from the comfort of your home, you’ll collaborate with your team to provide creative, timely, and outstanding travel service experiences.

Responsibilities

• Manage complex, high-touch travel for VIP, entertainment, sports, and production clients.
• Book and accurately manage air, hotel, rail, and ground travel, including multi-destination itineraries.
• Support production, publicity, and group travel (press junkets, events, non-employee travel).
• Handle specialized requests such as upgrades, charters, meet & greet, group seating, excess baggage, and production logistics.
• Provide proactive, policy-compliant travel recommendations.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Coordinate group and event travel, including reconfirmations and vendor liaison.
• Maintain accurate records, direct billing, and assist with T&E reconciliation.
• Build strong relationships with clients, coordinators, and suppliers.
• Safeguard confidential traveler and talent information.

Requirements

• 7+ years of customer service experience, including 5+ years in travel counseling.
• Background in VIP, entertainment, production, sports, or specialty travel preferred.
• Expertise in Sabre / Power Turbo GDS.
• Strong communication, attention to detail, and problem-solving skills.
• Advanced knowledge of global travel and routing.
• Ability to multitask in fast-paced, evolving environments.
• Proficiency in Microsoft Office.
• Commitment to integrity and confidentiality in handling traveler information.
• Team-oriented mindset with openness to feedback.
• Passion for delivering exceptional client service.

Schedule

Evening & Weekend schedules. Our Traveler Care unit operates in a 24/7 environment.

Pay

The US national base salary range for this position is from $46,200.00 to $85,800.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings.
• Global INclusion Groups centered around common identities or initiatives.

Location: United States