Specialized Support, Testing Center

About the role

It’s great to work at a place where people are truly committed to serving our students! We’re committed to bringing passion and energy to our College. Visit our Life Page on LinkedIn to explore our dynamic campus culture, hear from current employees, and discover what makes Bucks County Community College a great place to work! This position serves as the Lead Proctor and a central facilitator of a positive, student-centered experience within the Testing Center. The role is responsible for coordinating secure and efficient testing operations, including training test proctors, administering exams, managing test materials, and resolving technical and procedural issues. In addition to operational responsibilities, the position plays a key role in guiding students through the placement process by providing clear communication about testing procedures, helping students understand their placement results, and connecting them to appropriate next steps and support services. The role prioritizes proactive outreach, accessibility, and equitable testing practices, including coordination of accommodations in collaboration with the Accessibility Office. The individual also supports data collection, resolves processing discrepancies, and serves as a knowledgeable resource for students, advisors, faculty, staff, and high school partners. Through these responsibilities, the position contributes to the College’s multi-measures, holistic placement approach; ongoing efforts to improve student onboarding, progression, and overall success; and supports students throughout the entire student life cycle.

Responsibilities

• Facilitate a positive, student-centered testing and placement experience by guiding students through placement testing processes, clearly communicating procedures and results, and connecting students to appropriate next steps and support services.
• Provide proactive outreach and ensure equitable access, including coordination of accommodations with the Accessibility Office.
• Administer placement tests, Bucks course exams, and external exams in accordance with established guidelines and standards, ensuring a secure, efficient, and supportive testing environment for all students.
• Administer high-stakes standardized exams (e.g., CLEP, Kryterion, Pearson Vue), including maintaining required certifications and ensuring compliance with vendor-specific protocols.
• Manage secure test materials including receipt, storage, distribution, and return, ensuring full compliance with institutional and external policies and maintaining testing integrity.
• Troubleshoot and resolve technical and procedural testing issues for students, faculty, and external vendors, serving as a primary point