Support Center Specialist

C & B Operations, LLC has grown over 35 years to include thirty-eight John Deere dealerships across six states. We are seeking a team member for our support center at the Field Support Office in Sioux Falls, SD. Support center representatives work to increase customer satisfaction and loyalty by providing support for inbound and outbound customer calls, text messages, and emails for products and services offered throughout C & B's dealerships.

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, email, and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (number of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Requirements

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem solve by using all available resources.
• Outstanding customer service and communications skills.
• Ag industry knowledge preferred.
• High school diploma or related required; related technical degree preferred.
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Must successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

Benefits

• Competitive pay based on experience.
• Medical, Dental, Vision, and Accident Insurance.
• Short-Term Disability and Life Insurance.
• 401K with generous match.
• Progressive Paid Time Off and Paid Holidays.
• Opportunities to grow—promotion from within and excellent training programs available to prepare you on-the-job and for your future with us.