Center Support Specialist

Job Requirements

ABS Kids is looking for a Center Support Specialist to join their team in Holly Springs, NC. This role is subject to change as internal functions are reorganized and requires flexibility and comfort with change.

Compensation and Benefits

$18 / hour - based on qualifications
Full benefits
Typical hours: M-F 7a-4p
Casual work environment
Opportunities for advancement

Reception Responsibilities

• Greet clients and ensure appropriate forms are complete, insurance cards are uploaded, and a picture of the client is on file.
• Make reminder calls one week prior to and the day before scheduled appointments.
• Review accounts to check for missing documents and obtain any missing information.
• Reschedule cancellations and no-call/no-shows for assessments.
• Look over all inventory, including office supplies, kitchen supplies, cleaning supplies, and any clinical requests on a weekly basis.
• Fill out the order request form on a weekly basis.
• Communicate needs to the office manager in an emergency situation.
• Tidy the lobby and all other areas of the ABA Therapy Center.
• Maintain the mail distribution daily.
• Answer calls and emails from clients and staff.
• Put up office supplies and mark them as received as they are received.
• Absorb any questions or office needs from providers and assist accordingly.
• Mail paper packets to clients.

Scheduling Responsibilities

• Modify/adjust Behavior Technician (BTs) schedules when clients cancel.
• Communicate with supervising Behavior Analyst about schedule changes.
• Responsible for the tracking and administration of the cancellation policy.
• Work with BTs when they need to cancel due to illness and make sure those clients are rescheduled.
• Ensure BT submits Paid Time Off (PTO) in the payroll system.
• Run weekly reports to monitor call-outs by BTs.
• Run daily unconverted appointments audit report.
• Adhere to federal HIPAA regulations and any company policies & procedures.

Qualifications

• High school diploma or GED.
• 1 or more years of medical office or administrative office experience.
• Professional and excellent communication skills.
• High attention to detail.
• Computer literacy skills including Microsoft Office.