Specialized Salesforce Business Analyst

Our client, a leading telecommunications and technology provider, is seeking a Specialized Salesforce Business Analyst to join their team on a contract basis.

About the role

This is a 6–12+ month W-2 contract position based in St. Louis, MO, with a hybrid schedule requiring 4 days onsite per week and 1 flexible work-from-home day.

Responsibilities

• Lead complex requirements gathering sessions with cross-functional business stakeholders to support enterprise AI and Salesforce transformation efforts
• Analyze existing business processes and translate business needs into detailed functional requirements and Agile user stories
• Partner closely with Product Owners, Engineering teams, and enterprise business leaders throughout the SDLC to evaluate solutions and drive decision-making
• Validate business processes and data governance to ensure AI Knowledge Management solutions produce accurate, trustworthy, and hallucination-free outputs
• Support the rollout and enhancement of Salesforce initiatives alongside AI-powered agentic workflows and future-state headless architecture
• Coordinate solution testing, document defects, and verify system functionality to ensure alignment with core business objectives

Requirements

• 7+ years of Business Systems Analysis experience bridging the gap between business stakeholders and technical engineering teams
• Deep functional experience with the Salesforce platform
• Proven track record of independently leading stakeholder meetings, challenging assumptions, and driving complex requirement discussions
• Strong experience documenting business processes, complex workflows, and detailed functional specifications in Agile environments
• Demonstrated ability to rapidly learn complex business domains and support enterprise solution validation and testing
• Exceptional communication, facilitation, and senior stakeholder management skills

Preferred Qualifications

• Direct experience with AI-enabled products, Generative AI initiatives, AI copilots, or knowledge management platforms
• Hands-on experience or exposure to Salesforce Agentforce
• Familiarity with AI governance, prompt engineering, or Retrieval-Augmented Generation (RAG) models
• Exposure to headless architecture, composable application design, or modern enterprise platform integrations
• Domain knowledge in Enterprise Sales Operations (products, pricing, promotions, and approval workflows)

Skills

• Dynamic and assertive communicator who comfortably leads discussions and influences senior stakeholders rather than acting as a passive scribe
• Naturally curious problem-solver with a strong technical aptitude for emerging AI tools and agentic workflows
• Strategic thinker with an enterprise architecture mindset capable of connecting business processes to modern technology solutions
• Detail-oriented professional who balances speed, data integrity, and solution accuracy in a fast-paced environment

Pay

The approximate pay range for this position is $55.00 to $65.00 per hour. Final compensation may vary based on background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

Schedule

Hybrid (4 days onsite / 1 day remote)