Speciality Pharmacy Liaison

Job Summary

The Specialty Pharmacy Liaison is responsible for various functions including accurate and timely data submission and patient status collection. They conduct weekly specialty pharmacy calls, track performance, and respond to all account inquiries regarding data.

Primary Duties and Responsibilities

• Collections and reviews all data to the degree authorized by the SOP of the program.
• Collaborates with the specialty pharmacy and national account manager.
• Maintains frequent phone contact with pharmacy staff and manufacturer clients.
• Provides exceptional customer service to internal and external customers; resolves customer requests in a timely and accurate manner; escalates complaints accordingly.
• Trains and supports inter-departmental associates.
• Verifies transactions and processes comply with organizational and departmental policies and procedures; suggests changes and solutions as appropriate.
• Independently and effectively resolves complex accounts with minimal supervision.
• Demonstrates an understanding of complicated data issues.
• Handles complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results of pending shipments and incomplete data sets.
• Networks with key contacts outside own area of expertise.
• Acts independently to determine methods and procedures on new or special assignments.
• Performs related duties and special projects as assigned.

Experience and Educational Requirements

• Previous 3+ years of experience in a specialty pharmacy, medical insurance, reimbursement hub experience, physician’s office, healthcare setting, and/or insurance background preferred.
• Bachelor’s Degree Preferred.

Minimum Skills, Knowledge and Abilities

• Effective communication both orally and in writing.
• Builds productive internal/external working relationships.
• Strong interpersonal skills.
• Strong negotiating skills.
• Strong analytical skills.
• Strong organizational skills; attention to detail.
• General knowledge of pharmacy benefits, and medical benefits.
• Proficient use of Microsoft Excel, Outlook and Word.
• Ability and initiative to work independently or as a team member.
• Ability to problem solve.
• Strong time management skills.
• Customer satisfaction focused.

Physical Demands

• Sit
• Lift and/or move up to 10 pounds occasionally.

Work Environment

• Moderate noise level in the work environment.

Schedule

• Must be flexible on schedule and hours.
• Extensive travel is required (60% travel).