Specialist, Training I

About the role

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Responsibilities

• Facilitates varying levels of technical and non-technical training for both new hire and existing staff and/or teams.
• Effectively manages the training environment to ensure compliance to organizational policies while delivering new employee orientation, job-specific, company-specific, e-learning, and other training solutions.
• Evaluates learner performance and effectiveness through the administration of varying testing methodologies.
• Communicates effectively with the applicable customer and/or manager related to both learner and course progression towards meeting expected outcomes.
• Conduct assessments to identify the performance, skills, knowledge and information required for a desired training program.
• Design and develop training solutions and materials that meet the intended need and learning outcome(s) for each targeted audience.
• Enhance and evaluate training effectiveness through the redesign and revision of existing training courses, curricula and materials in order to fill learning gaps identified through various feedback methods.
• Demonstrate effective communication and collaboration to partner with Subject Matter Experts (SMEs), trainer peers and others to achieve high-quality instructional materials.
• Provide support to training support areas to include processing work to maintain subject matter knowledge, attend Operations team and Workgroup meetings, partner with areas to identify performance gaps and proactively develop training plan objectives.
• Maintain/Verify Training Systems access and other administrative functions

Requirements

• Required Education: Bachelor's in a job‑related field. Degree equivalency: 4 years job‑related work experience or an Associate's degree plus 2 years job‑related work experience