Specialist Technical Training, Roofing - Dallas, Texas

Duties and Responsibilities

• Prepare and execute installation instructions, guides, videos and other tools for use in the field
• Develop product training methodology for classroom and field installation training
• Train installation crews on proper installation technique
• Train customers and sales personnel on proper installation technique
• Serve as the technical subject matter expert for product knowledge, building code and installation questions and inquiries
• Manage day-to-day issues and work with sales to ensure solutions are achieved
• Analyze and provide feedback concerning product development and pricing
• Responsible for creating the strategies for providing product and installation support and training across North America
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation
• Collaborate with Customer Care as needed to support warranty claims and customer complaints
• Work closely with marketing teams for preparation of displays for trade shows as needed
• Up to 60% travel required with 2-3 overnight stays per week.

Educations, Experience and Qualifications

• Advanced knowledge of roofing installation processes
• Knowledge of standard building practices
• Specific knowledge of building and wind codes in assigned territory
• Written and oral communication and presentations skills
• Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices
• Skilled mechanical abilities
• Ability to read, interpret and comprehend technical documents such as: installation instructions, architectural blueprints, construction plans, product specifications and building codes
• Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team
• Ability to construct training decks as needed using common tools, building techniques, and materials
• 6-8 years of experience with construction, building materials, building science or related fields
• Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint

Physical Demands

• Sit
• Stand
• Walk
• Use hands to touch, handle, or feel
• Reach with hands and arms
• Talk or hear
• Sometimes lift and/or move up to 15 pounds
• Frequently lift and/or move up to 25 pounds
• Occasionally lift and/or move up to 50 pounds
• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Adjust focus

Work Environment

• Normally based in an office
• Some of the work may be required in the operating units and job sites which can require usage of required PPE including safety glasses, hearing protection, etc.
• May also result in exposure to outside elements and may require usage of stairs and elevators
• Travel including air travel and auto travel is required