Specialist - System Management

Role Summary

We are seeking a proactive and detail-oriented Platform Support Analyst to ensure the stability, availability, and performance of critical production applications. The ideal candidate will lead incident triage and resolution activities, coordinate major incident calls, perform technical troubleshooting, and provide timely stakeholder communications.

Primary Mandatory Skills

• 3 years of Incident Management Triage Leadership in a 24x7 production support environment
• Strong experience leading Major Incident P1/P2 calls and coordinating cross-functional teams
• Handson experience with Splunk for log analysis, monitoring, and troubleshooting
• Strong knowledge of Linux/Unix administration and production support activities
• Experience with Dynatrace, AppDynamics, Introscope, or similar APM Monitoring tools
• Experience supporting Batch Processing and Job Scheduling environments
• Strong troubleshooting, problem-solving, and root cause analysis skills
• Excellent written and verbal communication skills with experience preparing executive summaries and incident communications
• Experience with ITSM tools such as ServiceNow, Remedy, or similar ticketing platforms

Key Responsibilities

• Lead incident triage and resolution calls as the Incident Call Leader, ensuring rapid restoration of services
• Cookordinate with application infrastructure, database, and support teams during critical incidents
• Perform technical troubleshooting using Splunk, Dynatrace, and other monitoring tools
• Create updates and manage incident and problem tickets throughout the incident lifecycle
• Provide timely and accurate communications to technical teams, business stakeholders, and leadership
• Document detailed incident timelines, impact assessments, and resolution notes
• Prepare executive summaries, incident reports, and post-mortem reviews
• Ensure data accuracy and quality within incident management systems
• Identify recurring production issues and drive continuous service improvement initiatives
• Develop and maintain operational procedures, runbooks, and support documentation
• Monitor batch processing activities and coordinate issue resolution when failures occur
• Support 24x7 operations and participate in rotational on-call support as required

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance, and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM").

Benefits/Perks

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.