Specialist, Servicing

About the role

Join Sallie Mae to become a champion for all students. We're committed to supporting their unique educational journeys and helping them start smart, learn big, and prepare for life after school.

Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries and providing accurate information about products, services, and policies.
• Provide comprehensive guidance to customers, assisting with account inquiries and other service-related requests.
• Utilize various tools, systems, and resources to resolve customer concerns accurately.
• Maintain detailed records of customer interactions, inquiries, and resolutions in designated systems.

Requirements

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment.
• Demonstrated empathy and patience when dealing with customer inquiries and concerns.
• Familiarity with customer relationship management (CRM) systems or other contact center software.

Qualifications

• Minimum: Indicate minimum education, skills, and experience required.
• Bachelor's degree or equivalent work experience in a customer service or contact center role.

Skills

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Empathy and patience when dealing with customer inquiries and concerns.
• Familiarity with customer relationship management (CRM) systems or other contact center software.

Benefits

• Competitive base salaries.
• Bonus incentives.
• Generous PTO, Floating Holidays, and 12 Federal Holidays observed.
• Support for financial-well-being and retirement through a 401k with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer-paid short-term/long-term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware).
• Confidential counseling support (EAP), Health Advocacy services, and Wellness program with financial incentives.
• Tuition Reimbursement and Family Scholarship Programs.
• Career development and training opportunities.

Pay

Competitive base salaries and bonus incentives.

Schedule

Flexible hybrid working arrangements.