Servicing Support Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

About the role

The Priority Assets Case Manager will partner with internal business lines, internal law division, and external law firms regarding loans with property issues such as violations, demolitions, receiverships, and property disputes. They will provide analytical support in these matters, including collaborating with foreclosure counsel on loans active in foreclosure, as well as hiring legal counsel to ensure U.S. Bank is properly represented where collateral may be affected. The role involves research, analysis, and maintaining well-written case summaries to ensure business line visibility and understanding of the issues. The Priority Assets Case Manager will communicate with all levels of management while maintaining attorney-client work privilege.

Responsibilities

• Engage default firms to protect U.S. Bank’s interest
• Manage cases within the Priority Assets inventory as assigned by Manager
• Perform research and analysis of accounts for settlement authority, resolution strategy, and check requests
• Monitor legal issue populations with emphasis to resolve issues in a timely manner
• Escalate any issues that cause liability to the Bank
• Participate in conference calls with default firms, partnering business lines, and leadership team
• Work various reports to provide insight on loan population to partnering business lines and leadership team
• Create and maintain case summaries on each file within population

Requirements

• High school diploma or equivalent
• Five or more years of experience in administrative support activities

Skills

• 3-5 years of experience in mortgage servicing, with at least some default (foreclosure) servicing experience
• Demonstrated experience in resolving property-related issues through property preservation and violation management
• Self-driven and highly motivated
• Good verbal, grammatical, and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail
• Strong organization and time management skills
• Strong problem-solving and analytical skills

Schedule

This position follows a hybrid work schedule with approximately 60% in-office attendance at one of the posted hub locations.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location. Pay range: $24.18 - $32.21 per hour.