Servicing Support Specialist

Key Responsibilities

• Support daily loan servicing operations, including loan boarding, payment processing, and account maintenance
• Aid in borrower inquiries via phone, email, and internal systems in a professional and timely manner
• Ensure accurate recordkeeping and documentation within servicing platforms
• Maintain oversight of servicing exceptions, discrepancies, and escalations
• Collaborate with internal teams (credit, operations, compliance) to resolve issues and improve processes
• Manage escrow administration, including analysis and disbursements where applicable
• Engage in delinquency tracking and borrower outreach efforts
• Comply with all regulatory requirements, investor guidelines, and company policies
• Prepare reports and provide data support for servicing performance and audits
• Involvement in process improvement initiatives to enhance efficiency and customer experience

Qualifications

• 2+ years of experience in loan servicing, mortgage operations, or financial services
• Strong attention to detail and organizational skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with servicing systems and Microsoft Office (Excel, Word, Outlook)
• Knowledge of servicing regulations and compliance standards preferred