Servicing Systems Specialist

Job Details

In this role, you will...

• Support all internal employees on our origination and servicing systems.
• Help ensure compliance to both company policy and governing laws within the systems.
• Become familiar with all reports and new releases of code.

Responsibilities and Duties

• Answer calls and assist employees in our branches in resolving issues encountered with lending and collections activities, including system access, error message resolution, how-to instructions, adjustments to customer accounts, technical issues, and other tasks assigned by department leaders.
• Support all users on the origination and servicing systems.
• Ensure compliance to both company policy and governing laws within the systems.
• Become familiar with all reports and new releases of code.
• Responsible for testing new code before it goes live.
• Ensure the company utilizes all of the benefits our systems have to offer.
• Provide project support/management for various systems and data projects as needed.
• Provide report management and training for senior management from the servicing system.
• Aid with any other ad hoc projects on an as-needed basis.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications

• A high school diploma or equivalent.
• Strong organizational skills to include prioritizing and attention to detail.
• Demonstration of exceptional interpersonal/customer service skills.
• Strong computer knowledge.
• Ability to work under conditions of heavy business volume and frequent distractions.

Preferred Qualifications

• Experience in consumer finance or related field.
• A college degree or completion of college course work.

Benefits

All full time employees are provided with a generous benefits package in addition to their monetary compensation. Learn more about it today.

Hours of Work

Tuesday Wednesday Thursday Friday Saturday
10:30-8:30 11:00-7:30 11:00-7:30 11:00-7:30 9:00-4:00
To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.