Specialist - Sales and Customer Service

Your Key Responsibilities

• Serve as the main point of contact for key accounts, building and maintaining strong customer relationships.
• Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction.
• Process orders from key accounts, ensuring accuracy and timely delivery.
• Cook with leadership, demand processing, pricing, production, logistics, transportation, sales, and other departments to fulfill customer requirements.
• Provide regular updates to key accounts regarding order status, product availability, and any changes that may affect their orders. Communicate proactively to manage customer expectations.
• Identify and resolve potential issues, working with internal teams to develop solutions that meet customer needs.
• Prepare and present regular reports on key account activities, performance metrics, and customer feedback to management.
• Collect and analyze customer feedback to identify opportunities for improvement in products, services, and processes. Work with relevant departments to implement improvements.
• Develop an understanding of key accounts' businesses, their expectations, needs, and how our products and services can best support their goals.
• Accurately and up-to-date records of all interactions with key accounts, including inquiries, orders, and resolutions, using various systems and software applications, including customer portals.
• Demonstrate proficiency in basic product nomenclature to support effective communication and accurate customer service.

Your Qualifications

• Minimum: Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree.
• Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment.
• Strong interpersonal and communication skills.
• Excellent problem-solving and conflict resolution abilities.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Knowledge of the manufacturing industry and supply chain processes is a plus.
• Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Powerpoint), with the ability to read and analyze reports.
• Preferred: Bachelor's Degree Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment.
• Proficiency in SAP ERP software.
• Working knowledge of Salesforce Service Console software.

Our Offering

• Comprehensive healthcare coverage: Medical, dental, and vision insurance plans.
• Generous retirement savings options: Competitive 401(k) matching contributions (up to 6%).
• Professional development opportunities: Skill development workshops and ongoing learning and development programs through Schaeffler Academy.
• Wellness initiatives: Access to wellness programs and resources aimed at promoting physical, mental, and emotional health.

Keywords

• Sales Management;