Specialist - Sales and Customer Service
Your Key Responsibilities
- Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
- Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
- Develop and implement internal interfaces to ensure efficient end-to-end processes.
- Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
- Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
- Provide advice to accountable stakeholder in the sales organization or with the supplier organization.
- Minimum: Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
- Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
- Strong interpersonal and communication skills
- Excellent problem-solving and conflict resolution abilities
- Ability to work independently and as part of a team
- Detail-oriented with strong organizational skills
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Knowledge of the manufacturing industry and supply chain processes is a plus.
- Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Poweroint), with the ability to read and analyze reports
- External applicants must be authorized to work in the US without employment visa or other sponsorship
- Preferred: Bachelor's Degree
- Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment
- Proficiency in SAP ERP software
- Working knowledge of Salesforce Service Console software
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
- Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
- Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
- Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
- Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.
Your Qualifications
Our Offering
At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:
See all of our benefits at: Schaeffler Benefits
Our Company
At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:
See all of our benefits at: Schaeffler Benefits
About the Role
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.
Benefits
See all of our benefits at: Schaeffler Benefits
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