Specialist, Research Engagement Services I

About the role

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders to coordinate requests with Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive. In this role, you will act as a connector between internal and external clients and the Analyst community to problem solve around our clients' most pressing technology and business-related questions and problems.

Responsibilities

• Interpret client needs and identify the most relevant Analyst to fulfill the request
• Provide research and resources to business leaders to help improve their businesses
• Partner with internal stakeholders on client needs
• Read industry research and develop an understanding of complex topics
• Provide executive-level customer service
• Build strong working relationships with the Client Business & Technology Insights Analyst community and receive unlimited access to all research content

Requirements

• Bachelor's degree and/or equivalent customer service experience
• Experience in proactive problem solving with complex scenarios
• Strong time management and organizational skills
• Analytical mindset
• Strong business acumen
• Great written and verbal communication skills, able to adjust style based on audience
• Technologically savvy: able to quickly learn new systems and tools
• Works well in a team environment
• Growth mindset with a self-starter attitude
• Strong interest in business and technology along with a willingness to learn