Research Services Specialist

University of Arkansas, Fayetteville – founded in 1871, a land-grant institution classified among the nation’s top 2 percent of universities with the highest level of research activity. The campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S.

About the role

Serving as the Division’s Research Services Specialist under the supervision of the Coordinator of Research Services, this in-person position assists researchers in their use of Special Collections materials, both on-site and virtually; maintains Reading Room security; coordinates filling requests for duplication; and responds to researcher inquiries. The role serves as lead support staff in the Special Collections reading room, assists with hiring and training part-time employees, retrieves and shelves requested archival and print materials, and coordinates duplication services requested by researchers. Additionally, the position coordinates requests and storage of materials between off-site storage and the reading room and classroom facilities in the main library, and supports the Division’s use of an online researcher registration and request platform.

Responsibilities

• Assist researchers in using Special Collections materials on-site and virtually
• Maintain Reading Room security
• Coordinate filling requests for duplication
• Respond to researcher inquiries
• Serve as lead support staff in the Special Collections reading room
• Assist with hiring and training part-time employees
• Retrieve and shelve requested archival and print materials
• Coordinate duplication services requested by researchers
• Manage requests and storage of materials between off-site storage and library facilities
• Support the Division’s use of an online researcher registration and request platform
• Engage in supervisory activities and collaborate with colleagues in-person

Requirements

• The formal education equivalent of a high school diploma
• At least two years of experience in library customer services

Qualifications

• Bachelor’s Degree from an accredited institution of higher education (preferred)
• At least three years of relevant library experience (preferred)
• Experience providing reference and research support in a library, archives, or museum (preferred)

Skills

• Effective organizational, interpersonal, and communication skills
• Attention to detail
• Knowledge of library search strategies and resources
• Ability to learn and use new technology resources effectively
• Ability to work independently and in teams

Benefits

• University contributions to health, dental, life, and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

Pay

$43,923.00

Schedule

Day Shift (United States of America)