Specialist-Registration I

Overview

Schedule & Location: Monday-Friday, 8:00 AM - 5:00 PM
Rotating late shift until 7:00 PM
Rotating Saturday shift from 8:00 AM - 12:00 PM
Riley Pediatrics Muncie Position

Responsibilities

• Deliver outstanding customer service to patients and visitors
• Answer incoming calls and appropriately direct patients and visitors
• Register patients accurately, including insurance verification and demographic updates
• Check patients in and out for appointments
• Schedule appointments for six physicians
• Maintain medical records, including scanning and documentation
• Explain department/hospital policies and charges
• Collaborate closely with clinical staff to ensure seamless patient care and operations

Benchmarks for Success

• 3 Months: Demonstrate progress learning registration and insurance processes
• 6 Months: Independently complete patient registration processes
• 1 Year: Demonstrate mastery of front-office functions
• Adeptly adapt to changing processes and responsibilities
• Serve as a reliable and knowledgeable member of the team

Skills for Success

• Required: High School Diploma/GED, relevant experience in a health care setting
• PREFERRED: Ability to learn and retain medical coding; ICD-10; CPT coding preferred, knowledge of insurance verification and healthcare registration processes, previous medical office experience, experience with patient scheduling, medical records experience, strong customer service skills, excellent communication skills, ability to multitask in a fast-paced environment, strong attention to detail

Culture & Onboarding

• Culture: Fast-paced, busy medical office environment, team members are hardworking, dependable, and collaborative
• Onboarding: Completion of IU Health RS Orientation, hands-on, at-the-elbow training, training pace tailored to the new team member's learning needs

We are an equal opportunity employer.