Specialist-Registration I

Key Responsibilities

• Greet and assist patients with check-in and check-out
• Schedule appointments and manage clinic workflows
• Work insurance and demographic queues to ensure accurate records
• Answer incoming calls and route patients and visitors appropriately
• Collect and validate patient demographic and insurance information
• Explain department policies, charges, and payment expectations
• Enter information accurately to support reimbursement and clinical outcomes
• Communicate effectively with patients, providers, nursing teams, MAs, and managers

Qualifications

• High School Diploma or GED required
• Prior experience in a healthcare setting preferred
• Ability to learn and retain medical coding concepts (ICD-10, CPT preferred)
• Knowledge of medical terminology and clinical practices preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Skills For Success

• Strong customer service and phone etiquette
• Comfortable working with technology and multiple systems
• Effective communication and interpersonal skills
• Personable, efficient, and team-oriented
• Willingness to learn and support team needs