Specialist-Registration I

Role Overview

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains and documents appropriate demographic, insurance, and financial information to ensure maximum reimbursement and positive clinical outcomes.

Responsibilities

• Schedules appointments
• Interviews patients for required medical information
• Explains departmental and hospital policies
• Validates and enters charges
• Collects payments
• Responds to incoming calls while appropriately directing patients and visitors

Key Interactions & Team Environment

• Works closely with nursing staff, medical assistants, providers, and Revenue Cycle Services (RCS)
• Small, close-knit team of 3
• Team culture described as friendly, collaborative, and supportive

Onboarding & Training

• 5 days of Registration Specialist training
• RightFax training
• Messaging training

Performance Benchmarks

• 3 Months: Basic understanding of processes
• 6 Months: Clear understanding of how workflows connect across the team
• 12 Months: Fully proficient and independent in the role

Top Skills for Success

• Strong understanding of how the role impacts the overall patient experience
• Accuracy, professionalism, and efficiency
• Ability to collaborate and communicate effectively
• CMAA certification preferred (not required)

Minimum & Preferred Qualifications

• Required: High School Diploma or GED
• Preferred: Relevant experience in a healthcare or clinical setting
• Ability to learn and retain medical terminology
• Familiarity with insurance interpretation
• Knowledge of ICD-10 and CPT coding preferred
• Basic proficiency in MS Office (Word, Excel, PowerPoint)