Specialist-Registration I

Overview Registration Specialist Location: East Medical Group – Riley Schedule: Training: Monday–Friday, 8:00am–5:00pmRegular Work Schedule: 8:00am to 5:00pm Role Overview Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains and documents appropriate demographic, insurance, and financial information to ensure maximum reimbursement and positive clinical outcomes. Responsibilities include scheduling appointments, interviewing patients for required medical information, explaining departmental and hospital policies, validating and entering charges, collecting payments, and responding to incoming calls while appropriately directing patients and visitors. Key Interactions & Team Environment Works closely with nursing staff, medical assistants, providers, and Revenue Cycle Services (RCS)Small, close‑knit team of 3Team culture described as friendly, collaborative, and supportive Onboarding & Training 5 days of Registration Specialist trainingRightFax trainingMessaging training Performance Benchmarks 3 Months: Basic understanding of processes6 Months: Clear understanding of how workflows connect across the team12 Months: Fully proficient and independent in the role Top Skills for Success Strong understanding of how the role impacts the overall patient experienceAccuracy, professionalism, and efficiencyAbility to collaborate and communicate effectivelyCMAA certification preferred (not required) Minimum & Preferred Qualifications Required High School Diploma or GED Preferred Relevant experience in a healthcare or clinical settingAbility to learn and retain medical terminologyFamiliarity with insurance interpretationKnowledge of ICD‑10 and CPT coding preferredBasic proficiency in MS Office (Word, Excel, PowerPoint) We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.