Specialist-Registration I

Overview Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Onsite) Location: Riley Outpatient Center Position Overview The primary focus of this role is providing phone coverage while supporting patient scheduling and delivering excellent customer service. This position serves as a key point of contact, coordinating with patients, nurses, and providers to ensure efficient and accurate scheduling. Key Responsibilities Provide high-quality customer service through phone-based supportSchedule patient appointments and coordinate with clinical staff (nurses and providers)Answer incoming calls and direct patients and visitors appropriatelyFacilitate patient flow from point of entry to destination in a timely and professional mannerObtain and verify patient demographic and financial information to ensure accuracy and maximize reimbursementExplain departmental policies, procedures, and charges to patientsCollect payments as required Skills for Success Experience with UKG, Cerner, and/or Epic preferredStrong customer service and communication skillsAbility to manage high-volume phone activity effectivelyKnowledge of medical terminology, clinical practices, and insurance processes preferred Minimum Qualifications High School Diploma or GED requiredPrior experience in a healthcare setting preferredAbility to learn and retain medical coding; ICD-10; CPT coding preferred.Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.Basic proficiency in MS Office (Word, PowerPoint, Excel). We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.