Specialist-Registration

Role Overview

Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Responsible for obtaining and entering demographic and financial information to ensure accurate records, appropriate reimbursement, and a positive patient experience.

Key Responsibilities

• Patient check-in and check-out
• Collect co-pays and process payments
• Guide patients through registration and next steps
• Schedule appointments and coordinate patient visits
• Verify and update demographic and insurance information
• Utilize RightFax and other systems for documentation and communication
• Answer incoming calls and direct patients/visitors appropriately
• Collaborate with both local and statewide teams

Top Skills for Success

• Calm, pleasant, and professional communication style
• Strong organizational skills and attention to detail
• Able to multitask and manage patient flow efficiently
• Team-oriented mindset with a focus on collaboration

Culture & Environment

• Cooperative, team-focused, and supportive environment
• Strong emphasis on patient-centered care and teamwork

Training & Onboarding

• Cerner training (approximately 7 days)
• 6 weeks of “elbow-to-elbow” training with a mentor

Benchmarks for Success

• 3 Months: Independently managing check-in/check-out; building knowledge of insurance processes
• 6 Months: Working independently with confidence; proactively asking questions
• 12 Months: Fully independent; able to serve as a resource to others and explore career ladder opportunities

Qualifications

• High School Diploma or equivalent required
• Basic Life Support (BLS) through AHA preferred
• 1–2 years of healthcare or related experience preferred
• Knowledge of medical terminology, insurance, and clinical workflows preferred
• Exposure to ICD-10 and CPT coding is a plus
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) required

We are an equal opportunity employer.

IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.