Specialist - Quality System and Customer Service (57559)

Founded in 1993, SIRIO is a leading global nutraceutical solution provider with extensive expertise in an array of delivery formats, including gummies, softgels, capsules, tablets, powders, functional beverages, probiotics, and other innovative dosage forms. The company is one of the world’s largest providers of soft gel and gummy solutions. Driven by over 300 scientists across five global R&D centers, SIRIO transforms potent ingredients into effective, consumer-friendly products. SIRIO operates seven state-of-the-art manufacturing sites delivering "global resources, local delivery" to partners in more than 50 countries. In 2023, SIRIO acquired Best Formulations, further solidifying its position as a premier global nutraceutical solution provider, and significantly enhancing its manufacturing capabilities and capacity, with a notable focus on bolstering its presence currently as Sirio Americas California, LLC.

About The Role

We are a trusted partner to our customers when it comes to innovation and have one of the strongest R&D, product formulation and technical teams in the industry. We are recognized as the leader in plant-based softgel innovation and our ability to encapsulate difficult formulas. We seek out innovation across our entire business and pass that knowledge and expertise to our customers.

As a Quality System and Customer Service Specialist, you will ensure that all Quality related functions are compliant with GMP regulations and consistent with company policies and procedures in addition to conducting audits that insure continuous control over materials, facilities and products throughout the production cycle.

Responsibilities

• Participate in internal quality audits and support the planning, coordination, and hosting of customer, certification body, and regulatory agency inspections to ensure compliance with applicable procedures and regulations.
• Conduct investigations and perform root cause analyses for audit findings, nonconformances and other quality issues.
• Develop, implement, and monitor Corrective and Preventive Actions (CAPAs), ensuring timely completion, effectiveness verification, and proper documentation.
• Track CAPA status and quality metrics, perform trend analyses, and provide periodic reports to management to support continuous improvement initiatives.
• Maintain current knowledge of applicable regulatory requirements, GMP regulations, and industry quality standards.
• Support customer quality activities by preparing quality documentation, completing customer questionnaires, reviewing quality agreements, and responding to quality-related inquiries.
• Draft, review, revise, and maintain Standard Operating Procedures (SOPs), Quality Procedures, work instructions, forms, and other quality documentation.
• Support compliance risk assessments including HACCP and Food Defense.
• Support in-house cGMP training and awareness programs for Quality Operation staff and other employees as needed.
• Monitor quality KPIs and prepare periodic reports to support Management Review and continuous improvement.
• Comply with all Company policies and procedures, including safety rules and regulations. Maintain a safe work environment and operate in a safe manner.
• Perform other related job duties related to the job, as assigned by management.

Requirements

• High School Diploma or equivalent GED Certificate, with 5 or more years of work experience in nutritional or pharmaceutical manufacturing industry or equivalent; or
• College Degree or applicable training in an accredited college/university, with 2 or more years of work experience in nutritional or pharmaceutical manufacturing industry or equivalent.
• Any combination of experience, education, and training that provides the level of knowledge, skills, and experience needed to successfully perform the job.

Work Environment

May involve exposure to allergens such as Soy, Wheat, Fish, Shellfish, Milk, Egg, Tree Nuts and Sesame.

Benefits

• The Company pays 100% of the premium for employee-only medical coverage.
• Dental, Vision, Life Insurance
• 401(k)
• 10 paid Holidays
• Paid time off

About Us

As a valued strategic partner, Sirio Nutrition (California) LLC offers a comprehensive program of services, turnkey solutions, and client support that is unmatched in the industry. Our product development team can provide customized, proprietary formulations designed specifically to meet the needs of our customers and their method of distribution. Our vertically integrated manufacturing and packaging process allows us to schedule flexible production runs to respond quickly to shifting market demands. Every step of the way, we are committed to your growth and success!

This position is currently classified as on-site.