Specialist Customer Service

Key Responsibilities

• Serve as the first point of contact for all customer inquiries via phone, email, and chat, providing professional and courteous support.
• Research and resolve complex customer issues related to orders, products, shipping, and returns in a timely and accurate manner.
• Process customer orders, track shipment statuses, and communicate any delays or changes effectively.
• Maintain expert-level knowledge of Orgill's product catalog, services, and features to provide accurate information and recommendations.
• Accurately document all customer interactions, resolutions, and transactions within the CRM system.
• Collaborate with Sales, Distribution Centers, and other internal departments to ensure seamless service delivery.

Qualifications

• Education: High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Experience: 2+ years of proven experience in a customer service or related role, preferably within the wholesale or distribution industry.

Skills

• Exceptional verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency with Microsoft Office Suite (Word, Excel), Google Suite, and Salesforce CRM software.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Attributes

• A positive attitude.
• A strong work ethic.
• A dedication to exceeding customer expectations.