Specialist, Programming Operations

About the role

SiriusXM is a leading audio entertainment company that delivers the most compelling subscription and ad-supported audio entertainment experience for listeners. Our mission is to shape the future of audio, connecting people to the voices, stories, and music they love wherever they are.

Responsibilities

• Support all Sports, Talk, Music and Entertainment Programming, both Live and pre-recorded, from planning to completion with real-time assistance and guidance.
• Show strong technical and communication skills, thoroughly understanding all software, hardware and workflows, with an ability to correctly explain solutions to constituents and write up escalations as concisely.
• Engage with external engineers and venues on preparation and testing.
• Provide comprehensive training for Remote and In Studio Producers.
• Continually monitor to ensure that on-air product is up to broadcast standards both before it leaves the studios and implement corrective steps to improve for future broadcasts.
• Work with producers and talent to correct a range of issues and teach best practices.
• Vet new broadcast equipment and workflows before being put into production and create documentation to distribute to end-users and other SMEs.
• Coordinate with external locations to pave the way for successful remote broadcasts.
• Collaborate with our Remote Operations team to ensure remote locations meet our broadcast specifications.
• Answer our 24/7 Programming Operations Hotline and group email distribution to help a wide range of co-workers resolve issues.
• Advocate for expeditious resolution of issues by routing incidents to the appropriate owning teams and documenting symptoms, impact, and steps taken.
• Aid in Disaster Recovery planning, testing and documentation.
• Onboard new content, ensuring smooth and efficient setup.
• Support daily operations of proprietary systems, ensuring smooth and efficient workflows.
• Develop and maintain documentation, ensuring accuracy and relevance of operational information.
• Support and execute special projects as assigned, ensuring timely delivery and alignment with organizational goals.

Requirements

• 2-3 years of relevant experience in podcast operations, digital media, broadcast operations, or related fields.
• Bachelor's Degree and/or equivalent combination of education and experience preferred.
• Strong organizational skills with a focus on efficiency.
• Ability to multitask and work independently, with a strong track record of meeting deadlines.
• Critical thinking skills and the ability to solve problems creatively within established workflows and escalation paths.
• Excellent communication and interpersonal skills, with a collaborative mindset.
• At least 1 year of experience running an audio console.
• Flexible schedule with ability to work days, nights, and weekends.
• Must be able to work in all areas of Talk, Sports, Music and Entertainment Programming, including news, politics, and pop culture.
• Ability to work with talent and other high-profile individuals.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to project professionalism virtually and in person.
• Willingness to take initiative and to follow through on projects.
• Must have legal right to work in the U.S.

Skills

• Broadcast / Programming Operations
• Live & Pre-Recorded Show Support
• Remote Broadcast Coordination
• Troubleshooting & Escalation Documentation
• Training & Documentation
• Technical Skills
• Previous use of broadcast operation software (Zetta/RCS, Dalet/Galaxy, etc.)
• Familiarity with digital audio editing software (Adobe Audition, ProTools, etc.)
• General knowledge on operating studio console and sound equipment.
• Mixing and coordinating sound elements into a professional sounding on-air product.
• Experience with automation and/or AI tools such as chatGPT, Gemini, etc.
• Proficient in Microsoft Office Suite and Google Suite.
• Experience with Salesforce and Monday.com are a plus.