Specialist, Process & Communications
Caleres, Inc. · St Louis, MO · 3 wk ago
On-siteMarketingFull-time
Job Summary
Founded in 1878, Caleres is a global footwear company with brands like Famous Footwear, Sam Edelman, and Naturalizer. This role is available in St. Louis, MO.
Responsibilities
- Drive Communication & Content Management: Create, publish, and maintain accurate and timely resource content for the Contact Center
- Support Process Improvement: Facilitate projects by collecting, distributing, and proofing information while evaluating process effectiveness
- Persist Cross-Functionally: Collaborate with IT, Retail, Training, QA, and Systems teams to research application bugs and improve processes
- Enhance Training & Employee Engagement: Create brand, product, and seasonal training materials for associates
- Maintain Operational Excellence: Maintain knowledge of customer care systems, store operations, and eCommerce processes
Qualifications
- Writing and communications experience required
- Contact center or retail experience preferred
- Strong written communication skills, including grammar, spelling, and proofreading
- Excellent organizational skills with the ability to manage multiple projects simultaneously
- Proficiency in Microsoft Office Suite required
- SharePoint and Adobe Acrobat experience preferred
Perks
- Specialty discounts on Famous Footwear and Caleres brands
- Total rewards including 401k, health benefits, and PTO
- Access to funds as you earn them
- Mental wellness support through CompPsych EAP
Benefits
- To learn more details about our total rewards, visit yourcaleres.com
Equal Opportunity Employer
Caleres is committed to diversity and inclusion. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Pay and Schedule
The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.
Benefits
- To learn more details about our total rewards, including 401k, health benefits, and PTO, visit yourcaleres.com