Specialist, Communications

Why Join Our Team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Specialist, Communications

Principal Duties and Responsibilities

• Develop talking points, media briefs, and communications plans for internal and external stakeholders.
• Write, edit, and distribute newsletters, announcements, emails, and other communications materials for key stakeholders, including USO Global Ambassadors and talent representatives.
• Manage USO intranet sites in coordination with departmental stakeholders and content owners.
• Maintain the communications team’s project management platform.
• Responsible for monitoring and analyzing media coverage and preparing metrics reports for leadership review.
• Create and manage content for social media channels.
• Serve as a liaison with external consultants, agencies, and third-party partners.
• Support communications needs for internal events and program initiatives.

Job Specifications

• Bachelor’s Degree in Marketing, Communications or a related field.
• 3-5 years work experience in a communications, marketing, public relations and/or journalism support role.
• Demonstrated proficiency in business writing and proofreading across a variety of delivery platforms.
• Strong interpersonal, customer service, and problem-solving skills.
• Ability to interact with USO leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
• Proficiency with computers and electronics equipment. General knowledge of software, applications, and platforms including but not limited to Microsoft Office Suite, SharePoint, social media management platforms and management tools, newsletter platforms, and media monitoring software.
• Basic knowledge of HTML and experience with photo and video editing software preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.
• Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

The salary range for this position is $60,000-$78,750. To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.

Resume and cover letter are required for full consideration.

Background check – education, criminal and driving required.