Specialist, Pharmacy Support

Position Summary

This role is responsible to maintain and update the Pharmacy enterprise system and provide system support to Company pharmacy associates.

Responsibilities

• Provide user support for retail and corporate pharmacy associates on the Enterprise Pharmacy system.
• Resolve issues and answer questions related to system operations, insurance billing and switch overrides.
• Schedule and conduct training for new and/or existing users on the features and operation of the Pharmacy enterprise system.
• Monitor, evaluate and record training activities and program effectiveness and identify areas of concern based on user issues/trends and develop training materials to address such.
• Develop, update and/or maintain Pharmacy system training manuals, guides and course materials for consistent training practices.
• Work with technical support to ensure training documents reflect current product features.
• Perform applications support tasks including:
• Maintain and update Pharmacy enterprise system changes and perform user acceptance testing for upgrades/changes.
• Perform system updates such as product and supplier additions, product transfers, patient and prescriber profile updates, etc. as required.

Requirements

• High School Diploma (Required) or GED required.
• College degree or college course preferred.
• Certified Pharmacy Technician (Required).
• Experience with EnterpriseRx Pharmacy Management required.
• Five years retail pharmacy technician experience.
• One year customer service, help desk or related support role preferred.
• Knowledge of HIPAA Privacy and Security Rules and pharmacy regulations and guidelines.
• Strong written and verbal communication skills; strong customer service skills.
• Good multi-tasking, organization, attention to detail and problem-solving skills.
• Ability to train new and existing personnel in the pharmacy system.
• Proficient in MS Office Excel and Word.
• Able to travel between 5 and 10% to retail/pharmacy locations.
• Must be able to work a flexible schedule based on business needs to include weekends, evenings and overtime as required.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area).

The noise level in the work environment is usually low to moderate but may be high in distribution settings.

Travel Requirements

Travel requirements vary by assignment.

Benefits

SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

About the Role

SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our team members create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.