Specialist, Payroll - Vantagen

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards.

Responsibilities

• Provide direct support and consulting to payroll clients, maintaining in-depth knowledge of payroll practices and laws.
• Independently manage client relationships, escalating issues or challenges for prompt resolution when needed.

Client Service & Deliverables

• Ensure client payroll information is accurate within their specific payroll system and resolve any discrepancies.
• Review and/or process payrolls in a timely manner to meet client deadlines, including:
  • Updating employee records
  • Calculating/paying bonuses or severance
  • Reviewing accuracy of federal and state income-related tax calculations
  • Reconciling payroll deposits, tax withholdings, wage garnishments, etc.
• Prepare reports of employee earnings, taxes, deductions, and employer’s contribution for social security and unemployment.

Client Service

• Establish strong and trusted client relationships by effectively consulting with clients on all payroll-related matters.
• Maintain confidentiality of employee data.
• Accurately convey detailed information in both written and verbal format.
• Provide technical software support to clients.
• Identify and accurately capture out-of-scope work.
• Identify new opportunities to expand services to clients.

Implementation & Technology

• Serve as an additional resource to the implementation team when needed.
• Interview clients to gain understanding of payroll needs.
• Manage new client implementation projects, ensuring timely completion and client satisfaction.
• Train clients on payroll processes as necessary.

Individual and Team Development

• Act as a resource to new hires and/or less experienced staff regarding clients, software, payroll, and/or processes.
• Provide honest feedback to new hires/less experienced staff in a timely manner.
• Help build team capabilities and knowledge by sharing insights and lessons learned.
• Research and maintain product knowledge on ADP software platforms.
• Maintain current knowledge of local, state, and federal payroll practices and laws.

Requirements

• 2-year degree preferred or 2 years of experience in lieu of degree.
• Associate degree preferred.
• Experience with ADP software platforms desirable.
• Working knowledge of Outlook and Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly detail-oriented and focused on accuracy.
• Strong organization and time management skills.
• Strong adaptability and multi-tasking skills.
• Ability to work effectively in a deadline-driven environment serving multiple clients.
• Ability to provide exceptional client service.
• Strong written and verbal communication skills; professional communication at all levels.
• Ability to learn new technology and processes quickly.
• Ability to learn from experiences and integrate new knowledge and skills into daily work, sharing with colleagues as appropriate.

Pay

The compensation range for this role is $21.50 to $41.00 per hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.